Orders & Shipping
How is my order processed?
After your order is placed, it is checked for payment and delivery details. Once dispatched, tracking information will be sent to the email address used for the order. Pre-order items may follow a different dispatch schedule shown on the product page.
Can I change or cancel my order?
Please contact us as soon as possible. We can usually change or cancel an order only before it has been dispatched. Once a parcel has entered the carrier network, it may need to be returned after delivery before a refund can be processed.
Where do you deliver?
Our standard delivery service is intended for UK Mainland addresses. Some postcode areas, islands and remote regions may be excluded or require alternative arrangements. Please see our Shipping & Delivery page for details.
How do I track my order?
When your order is dispatched, we will send a tracking number or tracking link by email. Tracking events may take some time to update after the carrier first receives the parcel.
What should I do if my order is delayed, missing or damaged?
Check the latest tracking information first, then email us with your order number. If a parcel or product arrives visibly damaged, keep the packaging and send clear photos so we can assist you.
Products, Range & Specifications
Why can real-world range differ from the advertised range?
Range depends on rider weight, speed, tyre pressure, temperature, terrain, wind, road conditions, battery condition and riding style. Published range figures should be treated as test-condition estimates rather than guaranteed real-world results.
What tyre pressure should I use?
Use the tyre-pressure specification shown for your exact scooter model and tyre. Check tyre pressure when the tyres are cold and avoid exceeding the tyre manufacturer's stated limit.
What is the maximum rider weight?
Maximum load varies by model. Check the specification on the relevant product page or user manual before riding. Exceeding the rated load can affect acceleration, range, braking and handling.
How long does the battery last?
Lithium-ion battery life depends on charging habits, operating temperature, storage conditions, usage and age. Capacity normally decreases gradually over time. Following the charging and storage guidance in the manual can help maintain battery performance.
Riding & Maintenance
Can I ride the scooter in the rain?
Water-resistance varies by model and does not mean the scooter is waterproof. Avoid heavy rain, standing water, flooded areas and submerging electrical components. Always follow the IP rating and user manual for your model.
How do I request warranty support?
Email customer support with your order number, scooter model, a clear description of the issue, and photos or video where possible. Our team may first provide troubleshooting steps before arranging parts, repair or another eligible remedy.
Should I keep the original packaging?
Yes. We strongly recommend keeping the original box and protective packaging during the return and warranty period. Safe packaging may be required if the scooter needs to be transported.
Returns & Warranty
Can I return an unused scooter?
Eligible unused products may be returned within the return period stated in our Return & Refund Policy, provided they are complete, undamaged and in suitable original packaging.
What does the warranty cover?
The warranty is intended to cover eligible manufacturing or material defects during the applicable warranty period. Damage caused by misuse, accidents, unauthorised modification, water ingress outside the model's rated protection, normal wear or improper maintenance is not covered.
